Can't connect? Try these steps

What to check when a connection does not start, the ID is not found, or the picture is slow.

Most connection problems are solved by one of these checks.

The ID is not found or "offline"

  • Make sure Remotless is open on the other computer and shows a ready status.
  • Check that both computers are online.
  • Ask the other person to read their ID again: it is 9 digits.

The connection starts but nothing happens

  • The other person may need to click Accept. Ask them to look for the Remotless window.
  • For unattended access, check you are using the PC's permanent password.

A company network blocks it

Some office networks block remote desktop traffic. Ask the IT team to allow Remotless, or try from another network to confirm.

The picture is slow

  • Lower the image quality in the session toolbar.
  • Close video calls or large downloads on either side.

Still stuck?

Check the service status, then contact us with both IDs and the time it happened.

Updated

Was this helpful?