Choose a package and manage billing

Every company starts with a 14-day free trial with no credit card. Before the trial ends, the company owner chooses a package and pays online by card. You can change the package or the number of technicians at any time.

Choose a package

1. Log in to your dashboard as the company owner.
2. Click Billing at the top.
3. Pick Solo, Team or Business. For Team and Business, enter how many technicians need a login.
4. Click Choose. You go to Stripe's secure payment page; your card details never reach Remotless.
5. Enter your card and billing details, including your company VAT number if you have one, and confirm.

If you are still in your free trial, the days you have left stay free: the first payment happens when the trial would have ended.

Compare what each package includes on our pricing page. Prices are per month and do not include VAT.

Change the package or the number of technicians

1. Open Billing in your dashboard.
2. Pick the new package, or change the number of technicians, and confirm.

The change applies at once. The difference is added to, or taken off, your next invoice. You cannot choose fewer technicians than the people already in your team: remove people first on the Team page.

Cards, invoices and cancelling

On the Billing page, click Cards, invoices and billing details. Stripe's secure page opens, where you can:

• download your invoices,
• change your card,
• update your billing address or VAT number,
• cancel your subscription.

When you cancel, your package keeps working until the end of the month you paid for. Changed your mind? Click Keep my subscription on the Billing page before that date.

If a payment fails

Remotless keeps working while Stripe retries the payment, and your dashboard asks you to update your card. If the payment still fails after the retries, the package is paused until you pay. Your PCs, team and history are kept.

Only the company owner can change billing. Questions? Contact us.