Get alerts when a PC goes offline or someone connects

Remotless can e-mail or text you when one of your company's PCs goes offline, when it comes back, and when someone connects to it. You notice a problem before your customer calls you.

What you can be alerted about

• A PC is offline for longer than you choose: 15 minutes, 30 minutes, 1 hour, 2 hours, 4 hours or 1 day. You get one alert, not one every minute.
• The PC is back online: sent automatically after an offline alert.
• Someone connects to the PC: who it was (their name and company, or "not a Remotless account"), what kind of session, and when. Useful for servers and other sensitive computers.

Turn on alerts for a PC

1. Open your dashboard.
2. Under Remotless PCs, click Alerts next to the PC.
3. Choose after how long an offline PC should be reported, and tick Tell us when someone connects to this PC if you want that too.
4. Enter where alerts should go (see below) and click Save.

The button shows a tick when alerts are on. Only the company owner and admins can change alerts.

Who gets the alerts

Alert contacts are shared by all your company's PCs:

• E-mail: up to 5 addresses.
• SMS: up to 3 phone numbers, with the country code, for example +357 99 123456.

Each company can send 100 SMS a month. The Alerts window shows how many you have used. E-mail alerts are unlimited.

Good to know

• A PC counts as offline when Remotless on it has not checked in for the time you chose. It can be switched off, asleep, without internet, or Remotless may have been closed.
• After maintenance on our servers, every PC gets its full time again before it can count as offline, so you do not get false alarms.
• To wake a PC that is asleep, see Wake a sleeping PC from anywhere.
• To stop alerts, open Alerts and choose Never (off), or untick the session option.

Related: Set up unattended access.