AI session summaries and assistant

Write session summaries in seconds and ask the AI assistant IT questions while you help someone.

Remotless has two AI features that save time for technicians. They use a well-known AI provider (currently Anthropic's Claude), and only send text that someone typed or approved: never screens, never recordings.

AI session summaries

After a session, write the summary in seconds instead of minutes.

Open your dashboard and scroll to Recent sessions.
Click AI summary next to a finished session.
Optionally type a few notes on what you did, for example "reinstalled the printer driver, test page OK", and press OK.

The AI writes two to four sentences from the session facts (type, duration, files copied) and your notes. It never invents fixes: with no notes, it only describes what the facts show. The summary is saved with the session, shown in the list, and included in the session report e-mail. Click it again to write a new one.

AI assistant for technicians

The AI assistant box in your dashboard answers IT questions while you help someone: error codes, commands, step-by-step fixes for Windows, macOS and Linux.

Type your question and press Ask (Enter also works; Shift+Enter for a new line).
Follow-up questions keep the conversation; New conversation starts fresh.
Always read a command before you run it, and check with the customer before anything that deletes data or changes security settings. The assistant warns you about these too.
Do not paste passwords, keys or personal data.

Limits and privacy

Each company can make a set number of AI requests per month; the limit resets on the 1st.
Text you send is processed by the AI provider under its business terms, which do not allow using it to train their models. See our privacy policy.
AI can make mistakes. Check important answers, especially commands.